Service Manager

Pomp; Saint Cloud (MN); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

401(k) with match

Paid time off

Employee discounts

Career growth

Resumo da oferta

Pomp in Saint Cloud, MN is seeking a Service Manager to lead daily shop operations, coordinate service scheduling with customers, and supervise service staff to maintain workflow and quality. This role offers growth opportunities within a long-standing tire service company, with comprehensive benefits, on‑site teamwork, and a strong emphasis on customer satisfaction and service excellence.

Strong communication, problem solving, and the ability to manage inventory and active accounts are

Qualificações

• High School Diploma or equivalent required.
• Valid Driver’s License and ability to pass pre-employment driving record check.
• Experience in management and sales is preferred.
• Strongly preferred tire industry experience.
• Ability to read and verify work order details accurately.
• Familiarity with MaddenCo software is a plus.
• Excellent communication with customers and co-workers.
• Physically able to lift up to 50 pounds regularly; up to 100 pounds occasionally.

Responsabilidades

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond to customer inquiries promptly.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace at all times.
• Perform additional duties as assigned by the manager.

Conhecimentos

Communication

Work orders

Confidentiality

Team management

Sales experience

Formação académica

High School Diploma or equivalent

Ferramentas

MaddenCo software

Descrição da oferta de emprego

At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence. We’re currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you’re looking for growth opportunities within a successful company, this is the perfect place for you – many of our Store Managers started in this position!

Why Join Us?

• Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings – 401(k) with company match
• Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
• Employee Discounts – Save on company products
• Career Growth – Opportunities for skill development and advancement

What You’ll Do:

• Diagnose tire issues and recommend effective solutions
• Handle incoming calls and respond to customer inquiries promptly
• Delegate tasks to service employees to maintain workflow and efficiency
• Support inventory management to ensure proper stock levels
• Assist in the shop to help maintain production levels
• Follow up on past-due accounts to ensure timely payments
• Ensure service employees receive proper training and development
• Maintain a clean and organized workspace at all times
• Perform additional duties as assigned by the manager

What You Need:

• High School Diploma or equivalent required
• Valid Driver’s License and ability to pass pre-employment driver’s file
• Preferred: Experience in management and sales
• Strongly preferred: Previous experience in the tire industry
• Ability to read and verify work order details accurately
• Strong ability to maintain confidentiality of personal and business information
• Familiarity with MaddenCo software system is a plus
• Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers
• Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don’t let your career stall

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