Service Manager — Lead Tire Service & Drive Growth

Pomp's Tire Service, Inc.; Marquette (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits

Supplemental Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Career Growth

Job summary

Pomp's Tire Service is seeking a Service Manager to drive daily operations and client satisfaction. You will collaborate with customers to schedule service needs, delegate tasks to technicians, and support inventory management in a fast-paced shop environment.

The role emphasizes leadership, customer communication, and opportunities for growth within a long-standing Michigan tire company. This position offers comprehensive benefits and a pathway to store management roles.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver's License and ability to pass pre-employment driver check.
• Preferred: experience in management and sales.
• Strongly preferred: prior tire industry experience.
• Ability to read and verify work order details accurately.
• Ability to maintain confidentiality of information.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond to customer inquiries promptly.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace at all times.
• Perform additional duties as assigned by the manager.

Skills

Customer communication

Team collaboration

Sales experience

Leadership potential

Education

High School Diploma or equivalent

Tools

MaddenCo software

Job description

Pomp's Tire Service is seeking a Service Manager to drive daily operations and client satisfaction. You will collaborate with customers to schedule service needs, delegate tasks to technicians, and support inventory management in a fast-paced shop environment.

The role emphasizes leadership, customer communication, and opportunities for growth within a long-standing Michigan tire company. This position offers comprehensive benefits and a pathway to store management roles.