Service Manager - Tech Training, Diagnostics & Process Improvement

OTC Industrial Technologies; Upper Chichester Township (Delaware County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k) match

Relocation assistance

PTO

Tuition assistance

Wellness discount

Safety shoes & glasses stipend

Job summary

OTC Industrial Technologies is seeking a Service Manager to lead service technicians, drive process improvements, and collaborate with Sales and Operations to ensure high-quality repair services.

You will manage training programs, maintain detailed records, and coordinate with internal teams to address customer questions and provide accurate estimates. This role requires travel to job sites and a focus on safety and efficiency.

Qualifications

• High school diploma or GED required. Technical degree or certification preferred.
• 5+ years of experience in repair/service of rotating equipment, pumps and motors.
• 5+ years of leadership experience preferred.

Responsibilities

• Oversee training and development of service technicians, including on-the-job training and cross-training.
• Identify and implement process improvements in equipment and manufacturing processes to boost cost and quality efficiencies.
• Approve time/absence reporting, attendance, vacation planning, and overtime.
• Collaborate with management and HR on annual reviews, pay raises, attendance, rewards and discipline.

Skills

Leadership

Attention to detail

Organizational skills

Microsoft Office

Education

High school diploma or GED

Technical degree or certification preferred

Tools

Microsoft Office

Job description

OTC Industrial Technologies is seeking a Service Manager to lead service technicians, drive process improvements, and collaborate with Sales and Operations to ensure high-quality repair services.

You will manage training programs, maintain detailed records, and coordinate with internal teams to address customer questions and provide accurate estimates. This role requires travel to job sites and a focus on safety and efficiency.