Service & Repair Coordinator

OTC Industrial Technologies; Spartanburg (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Relocation assistance

PTO

Tuition assistance

Job summary

OTC Industrial Technologies in Spartanburg, SC, is seeking a Service & Repair Coordinator for a 100% on-site role. You will manage service orders, coordinate scheduling, and ensure accurate data entry in SX.distribution software, while maintaining full paperwork from start to finish.

Responsibilities include handling customer inquiries, expediting POs, and upholding a safe, efficient repair shop environment. Strong attention to detail and teamwork are essential.

Qualifications

• Associate Degree or two-year college equivalent, or high school diploma with two years related experience.
• Experience and knowledge of electrical, automation or mechanical distribution.
• Basic computer proficiency, including Word and Excel for documentation and data entry.
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
• Ability to work effectively as part of a team in a repair shop environment.

Responsibilities

• Work on Service Order updates and scheduling/completion of orders through the shop.
• Present and maintain knowledge of ERP options and apply to each entry.
• Adjust and follow through on customer inquiries regarding service orders.
• Expedite purchase orders as needed.
• Enter and maintain customer sales orders into SX.distribution software system as necessary.
• Maintain all paperwork from beginning to end of job process.
• Maintain a safe and clean work environment, complying with safety regulations.

Skills

Electrical/Automation/Mechanical dist.

Basic computer proficiency

Detail-oriented

Team player / works in repair shop

Education

Associate Degree or equivalent

Job description

Ready to turn your skills into a career you love? At OTC, being a Service & Repair Coordinator means more than providing support—it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.

100% On-site Position

What You'll Do

• Work on Service Order updates and scheduling/completion of orders through the shop
• Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry
• Adjust and follow through on customer inquiries regarding service orders
• Expedite purchase orders as / if necessary.
• Enter and maintain customer sales orders into SX. e distribution software system as necessary.
• Maintain all paperwork from beginning to end of job process
• Maintain a safe and clean work environment, complying with company and industry safety regulations.

What You'll Need

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical, automation or mechanical distribution.
• Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
• Ability to work effectively as part of a team in a repair shop environment.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

Learn more about OTC here: About Us | OTC Industrial Technologies