Service Manager - Shop Operations & Customer Excellence

Depot Connect International; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Paid holidays

HSA option

FSA option

Job summary

Depot Connect International (DCI) seeks a Service Manager to lead internal staff and operations, optimizing resources to deliver world-class customer service and meet branch goals. This supervisor role requires strong leadership and attention to compliance in a service environment.

The ideal candidate will oversee scheduling, training, and performance evaluations, ensuring staffing aligns with demand and that regulatory standards are met across NTTC, ASME/National Board and CFR guidelines.

Qualifications

• Excellent communication skills, both written and spoken.
• Highly analytical with strong organizational abilities.
• Decisive, ethical and time-conscious in decisions.
• 5 years experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or related business discipline preferred.
• Detail-oriented with thorough documentation practices.

Responsibilities

• Interact with customers to assess service needs and quote work.
• Delegate workloads and support growth within the team.
• Oversee open order aging and ensure timely invoicing after repairs.
• Manage scheduling and workflow through the shop.
• Ensure staff are properly qualified for assigned work.
• Ensure compliance with NTTC, ASME/National Board and CFR regulations.
• Develop product knowledge and train staff as needed.
• Provide daily reporting and support branch management.
• Assist in hiring for department staff and conduct performance reviews.
• Maintain staffing balance with branch requirements.

Skills

Excellent communication

Analytical

Decision making

Ethical conduct

Time management

Problem solving

Strong attention to detail

Education

Operations Management degree

Job description

Depot Connect International (DCI) seeks a Service Manager to lead internal staff and operations, optimizing resources to deliver world-class customer service and meet branch goals. This supervisor role requires strong leadership and attention to compliance in a service environment.

The ideal candidate will oversee scheduling, training, and performance evaluations, ensuring staffing aligns with demand and that regulatory standards are met across NTTC, ASME/National Board and CFR guidelines.