Service Manager: Lead, Grow & Delight Customers

TEC Equipment; Sparks (NV); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Health benefits

Dental plans

Vision care

401(k) plan

Life insurance

Disability insurance

EAP

Education assistance

Paid holidays

Paid vacation

Paid sick leave

Job summary

TEC Equipment is seeking a Service Manager to lead our service department, drive profitability, and deliver exceptional customer satisfaction. You will manage a team of diesel technicians, advisors, and foremen, ensuring efficient operations and strong vendor partnerships.

As a key leader, you will forecast objectives, analyze financials, and maintain high safety and quality standards while pursuing continuous improvement and growth opportunities for the business.

Qualifications

• Experience in transportation industry, repair shop, or dealership environment.
• Experience with P&L management and driving sales objectives.
• Strong leadership and people management skills; ability to build relationships.

Responsibilities

• Manage diesel technicians, service advisors, drivers, and foremen.
• Forecast department objectives and monitor financial statements.
• Grow customer relationships and loyalty through prompt repairs and issue resolution.
• Plan labor and resources to maximize efficiency and productivity.
• Develop and maintain vendor relationships to support service operations.

Skills

Truck repair

Leadership

Customer focus

P&L management

Problem solving

Tools

CDK

ASIST

Job description

TEC Equipment is seeking a Service Manager to lead our service department, drive profitability, and deliver exceptional customer satisfaction. You will manage a team of diesel technicians, advisors, and foremen, ensuring efficient operations and strong vendor partnerships.

As a key leader, you will forecast objectives, analyze financials, and maintain high safety and quality standards while pursuing continuous improvement and growth opportunities for the business.