Service Manager: Lead Diesel Shop & Customer Success

Central Power Systems & Serivces; Hutto (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401k with company match

Paid Time Off

Training & Professional Development

Positive and productive work env.

Career advancement within a growing co

Job summary

Central Power Systems & Services in Texas seeks a Service Manager to lead the Service Department in alignment with branch goals and the Branch Manager.

The role emphasizes staffing, field operations, inventory control, and customer relationship management, with cross-department collaboration and a focus on improving efficiency.

Qualified candidates will have diesel/shop experience and supervisory background, plus strong communication and safety standards.

Qualifications

• Complete and maintain all factory certifications within 180 days of hire.
• High school diploma or equivalent required.
• Bachelor's degree and/or technical education in Automotive, Diesel or related field preferred.
• Excellent verbal and written communication.
• Working knowledge of Microsoft Office Suite.
• At least 2 years of experience in a heavy-duty diesel shop.
• Strong mechanical knowledge and ability.
• Minimum 1 year of supervisory experience.

Responsibilities

• Lead service department staff to meet branch goals and customer demand.
• Collaborate with HR to maintain appropriate staffing levels.
• Develop and support continuous staff training and cross-training.
• Coordinate with other departments to improve workflow.
• Manage inventory to enhance service and meet goals.
• Contribute to policy and procedure improvements for efficient business.
• Hold weekly departmental meetings to address productivity and concerns.
• Spend time in the market to nurture customer relationships.
• Review Monthly Operating Statement to assess forecast vs. actuals.
• Evaluate staffing, market share strategies, and area improvements.
• Perform other duties as assigned by Branch Manager.

Skills

Supervisory experience

Heavy-duty diesel

Mechanical knowledge

Communication skills

Microsoft Office Suite

Education

High school diploma or equivalent

Bachelor's degree / technical education in Automotive or Diesel

Tools

Microsoft Office Suite

Job description

Central Power Systems & Services in Texas seeks a Service Manager to lead the Service Department in alignment with branch goals and the Branch Manager.

The role emphasizes staffing, field operations, inventory control, and customer relationship management, with cross-department collaboration and a focus on improving efficiency.

Qualified candidates will have diesel/shop experience and supervisory background, plus strong communication and safety standards.