Service Manager

Depot Connect International; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Paid holidays

HSA option

FSA option

Job summary

Depot Connect International (DCI) seeks a Service Manager to lead internal staff and operations, optimizing resources to deliver world-class customer service and meet branch goals. This supervisor role requires strong leadership and attention to compliance in a service environment.

The ideal candidate will oversee scheduling, training, and performance evaluations, ensuring staffing aligns with demand and that regulatory standards are met across NTTC, ASME/National Board and CFR guidelines.

Qualifications

• Excellent communication skills, both written and spoken.
• Highly analytical with strong organizational abilities.
• Decisive, ethical and time-conscious in decisions.
• 5 years experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or related business discipline preferred.
• Detail-oriented with thorough documentation practices.

Responsibilities

• Interact with customers to assess service needs and quote work.
• Delegate workloads and support growth within the team.
• Oversee open order aging and ensure timely invoicing after repairs.
• Manage scheduling and workflow through the shop.
• Ensure staff are properly qualified for assigned work.
• Ensure compliance with NTTC, ASME/National Board and CFR regulations.
• Develop product knowledge and train staff as needed.
• Provide daily reporting and support branch management.
• Assist in hiring for department staff and conduct performance reviews.
• Maintain staffing balance with branch requirements.

Skills

Excellent communication

Analytical

Decision making

Ethical conduct

Time management

Problem solving

Strong attention to detail

Education

Operations Management degree

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job functions:

• Interact with customers, assessing their service needs and quoting work as requested


• Delegate workloads and actively support growth.


• Oversee the open order aging report ensuring final invoices are presented timely with every repair.


• Oversee the scheduling and work flow through the shop.


• Ensure employees are qualified to perform the work being assigned


• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.


• Develop and maintain a high level of product knowledge within your staff.


• Evaluate employee’s skills and recommend training as required.


• Review and present requisitions when additional tooling is required.


• Maintain appropriate departmental staffing in balance with branches requirements.


• Provide daily reporting and all other duties assigned by the Branch Manage.


• Advise and assist in the hiring process for department staff.


• Conduct performance evaluations annually or as required for department staff.


• Know and enforce company policies and procedures.

Skill Requirements:

• Excellent oral and written communication and interpersonal skills.


• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and


• Have strong decision-making, problem solving and time management skills.


• Must be ethical in all job related activities.


• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.


• Degree in Operations Management or other business-related discipline is preferred.


• Strong attention to detail when overseeing testing and completing required documentation


• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

DCI BENEFITS:

• Medical, Dental and Vision Insurance


• 401(k) with generous employer match


• Paid time off


• 10 Paid holidays


• Optional Health savings account & Flexible spending account