Route & Service Operations Manager

Alsco-Uniforms-6; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in Chicago seeks a District Manager to oversee daily route operations, ensure on-time delivery, and maintain high standards of customer service across routes.

You will coach and develop route drivers, optimize schedules and workload, monitor performance, and resolve escalated service issues while upholding safety policies.

This role reports to the Service Manager and requires strong communication, leadership, and problem-solving skills with regular travel within the branch area.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Delivery management

Leadership

Customer service

Safety policies

Job description

Alsco Uniforms in Chicago seeks a District Manager to oversee daily route operations, ensure on-time delivery, and maintain high standards of customer service across routes.

You will coach and develop route drivers, optimize schedules and workload, monitor performance, and resolve escalated service issues while upholding safety policies.

This role reports to the Service Manager and requires strong communication, leadership, and problem-solving skills with regular travel within the branch area.