Service Manager – Residential Maintenance & Operations

Progress Residential, L.P.; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Progress Residential, L.P. is seeking a Service Manager to lead the management of service, maintenance, and inspections for occupied single-family rental homes.

You will supervise a field team, coordinate with vendors, and ensure timely, high-quality work while controlling costs and ensuring resident satisfaction. The role requires strong leadership, vendor management, and a solid understanding of housing regulations, with flexibility for after-hours support and occasional weekend work.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours including some weekends and evenings.
• Available to support after-hours service technicians and/or vendors.
• Ability to review and understand cost estimates and scopes of work with current labor rates.

Responsibilities

• Demonstrate a working knowledge of lease documents and resident rules and regulations.
• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manage response times, resident satisfaction and overall productivity within portfolio.
• Review schedules and approve third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provide technical support to service technicians to ensure proper diagnosis and repair of all service jobs.
• Ensure training is completed in a timely manner for self and team, and compliance with training programs.

Skills

People management

Vendor management

Customer service

Communication

Training & coaching

Scheduling & planning

Education

High School Diploma

Tools

Excel

MS Office

SalesForce

Yardi

Job description

Progress Residential, L.P. is seeking a Service Manager to lead the management of service, maintenance, and inspections for occupied single-family rental homes.

You will supervise a field team, coordinate with vendors, and ensure timely, high-quality work while controlling costs and ensuring resident satisfaction. The role requires strong leadership, vendor management, and a solid understanding of housing regulations, with flexibility for after-hours support and occasional weekend work.