Residential Service Manager - Single-Family Rentals

Progress Residential®; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

PTO + holidays

Learning & Development

Job summary

Progress Residential is seeking a Service Manager to lead the management of open service jobs and preventive maintenance for occupied single-family rental homes. You will supervise a region, oversee subcontractors, and ensure resident satisfaction while controlling costs and scheduling efficiency.

The role emphasizes leadership, vendor management, and compliance with HUD/HQS standards, with a people-first culture and opportunities for growth within a nationwide property management company.

Qualifications

• 5+ years managing service, operations and maintenance in residential settings.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Flexible hours including some weekends/evenings.
• SalesForce and/or Yardi experience preferred.
• Strong customer service and professional communication.
• Ability to review cost estimates and scopes of work.
• MS Office products including Excel proficiency.
• Ability to manage remote administrative support.
• Ability to work in a fast-paced team environment.

Responsibilities

• Demonstrate knowledge of lease documents and resident rules.
• Manage service jobs and respond to resident requests.
• Monitor response times and resident satisfaction.
• Review vendor pricing and invoices for completed work.
• Provide technical support to service technicians.
• Ensure timely training for the service team.
• Follow-up on service orders to ensure satisfaction.
• Conduct semi-annual home inspections to control costs.
• Coordinate activities to maximize process efficiency.
• Uphold workplace safety standards and practices.

Skills

Strong customer service

Effective communication

Project management

MS Office (Excel)

Independence

Teamwork

Leadership

Education

High School Diploma

EPA refrigerants certification

Valid Driver's License

Tools

Salesforce

Yardi

MS Office

Job description

Progress Residential is seeking a Service Manager to lead the management of open service jobs and preventive maintenance for occupied single-family rental homes. You will supervise a region, oversee subcontractors, and ensure resident satisfaction while controlling costs and scheduling efficiency.

The role emphasizes leadership, vendor management, and compliance with HUD/HQS standards, with a people-first culture and opportunities for growth within a nationwide property management company.