Service Manager, Property Maintenance & Resident Experience

Progress Residential, LLC; Raleigh (NC); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Generous PTO

Learning & development

Inclusive culture

Résumé du poste

Progress Residential, LLC seeks a Service Manager in Raleigh, NC to lead service operations and maintenance for occupied single-family homes. You will oversee a team, coordinate with vendors, and ensure timely, high-quality work while maintaining resident satisfaction.

The role requires managing inspections, ensuring HUD/HQS compliance, and optimizing annual maintenance programs to control costs and occupancy lengths. Strong leadership and vendor coordination are essential.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.

Responsabilités

• Manage service jobs and maintenance for occupied homes to deliver timely resident service.
• Review and approve vendor pricing, scope and invoices for completed work.
• Provide technical support to service technicians and ensure proper diagnosis and repair.
• Ensure safety, training and compliance across the service team.
• Coordinate inspections and housing compliance checks with HUD/HQS standards.

Connaissances

Operations management

Vendor management

Communication skills

MS Office (Excel)

Salesforce/Yardi experience

Team leadership

Customer service

Cost estimates review

Formation

High School Diploma or equivalent

Outils

Salesforce

Yardi

MS Office

Description du poste

Progress Residential, LLC seeks a Service Manager in Raleigh, NC to lead service operations and maintenance for occupied single-family homes. You will oversee a team, coordinate with vendors, and ensure timely, high-quality work while maintaining resident satisfaction.

The role requires managing inspections, ensuring HUD/HQS compliance, and optimizing annual maintenance programs to control costs and occupancy lengths. Strong leadership and vendor coordination are essential.