Service Manager - Plumbing

Paycom; Maplewood (MN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Weekly pay with incentives

401(k) with company match

Holiday pay

Paid time off

Company events

Health benefits

Job summary

McQuillan Home Services is seeking a Plumbing Service Manager to oversee the service department in Maplewood, MN. You will coach technicians, supervise scheduling, ensure code compliance, and drive customer satisfaction.

Responsibilities include overseeing field operations, coordinating with dispatch, managing PPE and safety standards, reviewing estimates and invoices, and tracking performance metrics for profitability. A leadership background in plumbing is required.

Qualifications

• Bachelor-level or higher education not required; high school diploma or equivalent is mandatory.
• Experience leading plumbing teams and service departments is required or preferred.
• Proven ability to coach technicians and manage schedules and dispatch.

Responsibilities

• Lead, coach, mentor, recruit, and train plumbing service technicians.
• Oversee scheduling, routing, and daily assignments with dispatch coordination.
• Provide technical support for complex diagnostic and repair situations.
• Ensure technicians process payments, use PPE, and comply with plumbing codes and safety standards.
• Review estimates and invoices for accuracy and profitability.
• Monitor performance metrics and prepare reports for leadership.

Skills

Leadership

Communication

Problem-solving

Customer service

Team development

PPE compliance

Education

High school diploma or equivalent

Associates or Bachelors in Business/Management preferred

Tools

ServiceTitan

Job description

Job Details

Job Location: McQuillan Home Services LLC - MAPLEWOOD, MN 55109, Position Type: Full Time, Salary Range: $60,000.00 - $100,000.00 Salary/year, Travel Percentage: Up to 25%,

MCQUILLAN HOME SERVICES

McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air serving the Ramsey, Washington and Hennepin Counties for over 135 years. We’re Minnesota’s original plumbing, heating and cooling company, and have remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line-up of home services to our customers.

Position Summary

As a Plumbing Service Manager, you'll oversee daily operations for the service department, coaching technicians and stepping in on complex diagnostic situations when your team needs backup. You'll keep the department running efficiently while making sure every job meets code and every customer walks away satisfied.

Key Responsibilities

• Lead, coach, mentor, recruit, and train plumbing service technicians, conducting team meetings, ride-alongs, and coaching sessions
• Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and recall tracking
• Provide technical support and guidance for complex diagnostic and repair situations
• Ensure technicians process payments, use required PPE, and comply with plumbing codes and safety standards
• Handle escalated customer concerns and review technician recommendations, estimates, and invoices for accuracy
• Monitor performance metrics, departmental profitability, and job costing, preparing reports and recommendations for leadership

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insuranc

Qualifications: Requirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of plumbing service experience, with at least 2 years in a leadership or supervisory role
• Journeyman or Master Plumbing license preferred (may vary by state)

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of plumbing systems, diagnostics, and repair practices
• Proven leadership, coaching, and team development skills
• Excellent communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel

• Primarily office-based with frequent field visits and technician ride-alongs
• May require evenings, weekends, or overtime to meet customer and operational needs

Ability to pass background check and drug screening