Operations Manager, Plumbing

All Service Professionals; Hermantown (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

All Service Professionals is seeking a Plumbing Operations Manager to lead and grow the Duluth plumbing department. This hands-on leadership role focuses on building high-performing teams, scalable processes, and exceptional customer experiences in the Duluth market.

The ideal candidate has 3+ years in leadership within plumbing or field service, with a proven record of accountability and operational excellence.

Qualifications

• 3+ years of leadership in plumbing, HVAC, or field service environments.
• Experience leading teams and delivering measurable business results.
• Experience recruiting, developing, and retaining field teams.
• Strong problem-solving and decision-making in fast-paced contexts.
• Experience managing operational metrics and process improvements.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve goals and deliver outstanding customer service.
• Drive department growth through recruiting, onboarding, and talent development.
• Build a culture focused on accountability, quality, safety, and customer experience.
• Own daily field operations, set priorities, remove obstacles, and drive execution.
• Monitor KPIs to improve revenue, profitability, productivity, and satisfaction.
• Partner with leadership, sales, dispatch, and support to align execution with objectives.
• Ensure quality workmanship, efficient material use, and timely job completion.
• Conduct ride-alongs, audits, and visits to support development and quality.
• Manage customer escalations and resolve service concerns promptly.
• Drive safety, compliance, and company standards.

Skills

Leadership

People development

Field service management

Performance coaching

Operational excellence

Recruiting and hiring

Customer service

Safety compliance

KPIs management

ServiceTitan

Tools

ServiceTitan

Job description

Overview

Passionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.

Key Responsibilities:

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

What You Bring:

• 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth, performance, and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.

Posted Min Pay Rate

USD $80,000.00/Yr.

Posted Max Pay Rate

USD $120,000.00/Yr.