Plumbing Service Manager

AAA Service Plumbing, Heating, Electric; Golden (CO); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay

Comprehensive benefits

Company-matched 401(k)

Leadership development

Job summary

AAA Service is seeking a results-driven sales leader to drive profitable growth in the Plumbing Department. You will lead and coach technicians, develop customer rapport, and implement revenue-driven strategies across service, repair, and customer experience.

This fast-paced, team-oriented role offers weekly pay, comprehensive benefits, and a strong leadership pathway within a well-established Metro Denver company.

Qualifications

• 5+ years of residential plumbing experience with leadership experience preferred.
• Strong knowledge of plumbing service, repair, and local codes.
• Proven ability to lead, coach, and develop technicians to drive performance and revenue.
• Experience managing KPIs (revenue, average ticket, conversion, productivity).
• Strong sales and customer service skills.

Responsibilities

• Drive profitable growth by implementing and executing sales strategies across the Plumbing Department.
• Lead, coach, and develop team members to increase sales performance and overall productivity.
• Train technicians on building customer rapport and presenting solutions that meet customer needs.
• Establish clear sales expectations and hold the team accountable to achieving and exceeding revenue goals.
• Partner with the Director of Operations to improve processes and optimize performance.
• Collaborate with customer service and dispatch teams to ensure seamless operations and customer experience.
• Monitor technician performance and provide ongoing feedback, coaching, and development opportunities.
• Manage team scheduling to effectively meet customer demand and seasonal fluctuations.
• Serve as a technical resource and support for field technicians when needed, including in-field coaching.
• Address and resolve customer concerns promptly and professionally.
• Ensure compliance with OSHA, state, and local safety regulations at all times.
• Perform additional leadership and operational duties as assigned.

Skills

Leadership

Sales

Customer Service

Team Development

Communication

Tools

ServiceTitan

Job description

Description

AAA Service is an established Plumbing, HVAC, Electrical, and Sewer & Drain company proudly serving the Metro Denver community. Since 1983, customers have trusted AAA Service, earning us thousands of 5-star reviews and a 4.8/5 Google rating. We are a highly competitive, performance-driven organization that values excellence, accountability, and continuous growth. We are seeking professional, dependable, high-quality, and ethical individuals who are ready to contribute, grow, and succeed in a fast-paced, team-oriented environment. If you’re ready to compete at a high level and be part of a team that refuses to settle for average, this is where you belong.

What’s in it for you?

• Competitive Leadership Compensation: Earn an estimated $145,000 - $160,000+ annually, with performance-based incentives tied to team and departmental success.
• Weekly Pay: Consistent, reliable pay every Friday.
• Comprehensive Benefits Package: Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k): Plan for your future with strong employer contributions.
• Leadership Impact: Opportunity to lead, develop, and influence high-performing teams in a fast-paced, growth-oriented environment.
• Career Growth & Development: Ongoing leadership training and development from top industry professionals to help you grow and advance your career.

Job Responsibilities

• Drive profitable growth by implementing and executing sales strategies across the Plumbing Department.
• Lead, coach, and develop team members to increase sales performance and overall productivity.
• Train technicians on building customer rapport and presenting solutions that meet customer needs.
• Establish clear sales expectations and hold the team accountable to achieving and exceeding revenue goals.
• Partner with the Director of Operations to improve processes and optimize performance.
• Collaborate with customer service and dispatch teams to ensure seamless operations and customer experience.
• Monitor technician performance and provide ongoing feedback, coaching, and development opportunities.
• Manage team scheduling to effectively meet customer demand and seasonal fluctuations.
• Serve as a technical resource and support for field technicians when needed, including in-field coaching.
• Address and resolve customer concerns promptly and professionally.
• Ensure compliance with OSHA, state, and local safety regulations at all times.
• Perform additional leadership and operational duties as assigned.

Requirements

• 5+ years of residential plumbing experience with leadership experience preferred.
• Strong knowledge of plumbing service, repair, and local codes.
• Proven ability to lead, coach, and develop technicians to drive performance and revenue.
• Experience managing KPIs (revenue, average ticket, conversion, productivity).
• Strong sales and customer service skills.
• Ability to resolve customer concerns and manage team performance.
• Experience working with dispatch and operations teams.
• Proficient in ServiceTitan or similar software.
• Valid driver’s license with a clean driving record.
• Organized, safety-focused, and able to thrive in a fast-paced environment.