Service Manager - Pest Solutions & Team Growth

The Shield Co Management, LLC; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Medical, dental, vision

Job summary

The Shield Co Management, LLC is seeking a Service Manager for Additional Services in Illinois. You will lead Additional Service Technicians delivering termite control, mosquito treatments, wildlife removal, and insulation services, focusing on training, quality, and customer satisfaction while driving revenue growth.

You will coach technicians, ensure safety and regulatory compliance, and collaborate with Sales, Field Managers, and the General Manager to grow service opportunities and optimize

Qualifications

• 1+ years of pest control experience and previous management experience preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history.
• Earn and maintain state-required training and pest control licensing if applicable (provided).
• High School Diploma or GED, preferred.

Responsibilities

• Develop and grow Additional Service Technicians through onboarding support, structured field training, and performance management.
• Ensure service quality, safety, and compliance through ride-alongs, ticket audits, equipment inspections, and adherence to company and regulatory standards.
• Own the customer experience by resolving service issues, auditing accounts, reviewing feedback, and coaching technicians to improve satisfaction.
• Support revenue growth by identifying service opportunities, reinforcing sales assist behaviors, and partnering with Sales, Field Managers, and the General Manager.
• Oversee operational efficiency including inventory, equipment, routing, GPS data, and service effectiveness.
• Provide field support by completing routes as needed and responding to urgent or high-priority service requests.

Skills

Pest control experience

Management experience

Driver's license

Driving history 3+ years

Licensing/training provision

High School diploma/GED

Education

High School Diploma or GED

Job description

The Shield Co Management, LLC is seeking a Service Manager for Additional Services in Illinois. You will lead Additional Service Technicians delivering termite control, mosquito treatments, wildlife removal, and insulation services, focusing on training, quality, and customer satisfaction while driving revenue growth.

You will coach technicians, ensure safety and regulatory compliance, and collaborate with Sales, Field Managers, and the General Manager to grow service opportunities and optimize