SERVICE MANAGER/PARTS MANAGER

JDC Auto LLC; Chicago (IL); Sur place; USD 80 000 - 120 000; Plein temps

Résumé du poste

INFINITI of Chicago in Chicago, IL is seeking a seasoned Service & Parts Manager to lead both departments and deliver an exceptional luxury ownership experience. This hands-on leadership role requires coordinating daily operations, mentoring staff, and aligning with factory standards to maximize efficiency and profitability.

As a pivotal figure, you will streamline workflows, manage inventory, build strong vendor relationships, and foster a customer-first culture while guiding teams toward

Qualifications

• Previous automotive dealership management experience.
• Experience in Service and Parts management preferred.
• Strong leadership and communication skills.
• Ability to drive profitability and customer satisfaction.
• Familiarity with dealership management systems (DMS) preferred.
• Excellent organizational and problem-solving abilities.

Responsabilités

• Oversee daily operations of Service and Parts departments.
• Lead, mentor, and develop service advisors and technicians.
• Monitor performance, productivity, and customer satisfaction.
• Ensure manufacturer standards and dealership policies.
• Coordinate with leadership to achieve goals and profitability.
• Maintain inventory accuracy and supplier relationships.
• Foster a professional, customer-first environment.

Connaissances

Leadership

Communication

Problem-solving

Organization

Financial management

Team development

Customer satisfaction

Multitasking

Outils

Dealership Management Systems (DMS)

Description du poste

Description

NOW HIRING: SERVICE & PARTS MANAGER

INFINITI of Chicago | Chicago, IL

Join Our Team!

INFINITI of Chicago is looking for an experienced, motivated, and customer-focused Service & Parts Manager to lead and oversee both our Service and Parts Departments. This is a unique hybrid leadership opportunity for an automotive professional who understands dealership operations, thrives in a fast-paced environment, and is passionate about delivering an exceptional customer experience.

The ideal candidate will have strong leadership skills, excellent organizational abilities, and a proven track record of improving department performance, profitability, and customer satisfaction.

KEY RESPONSIBILITIES

Service Department Management

• Oversee daily operations of the Service Department to ensure efficiency and productivity.
• Lead, motivate, and develop service advisors, technicians, and support staff.
• Monitor service department performance, labor sales, productivity, and customer satisfaction.
• Ensure exceptional customer service and a positive ownership experience.
• Maintain manufacturer standards, dealership policies, and operational procedures.
• Address customer concerns and ensure timely resolution.
• Work closely with leadership to achieve department goals and profitability.

Parts Department Management

• Oversee daily parts department operations and inventory management.
• Ensure proper inventory levels, ordering, receiving, and parts distribution.
• Maintain strong relationships with vendors and parts suppliers.
• Monitor inventory accuracy, obsolescence, and department profitability.
• Coordinate parts availability with the Service Department to maximize workflow and efficiency.
• Ensure accurate pricing, stocking, and inventory control procedures.

Leadership & Operations

• Manage and coordinate both departments to create a seamless service and parts operation.
• Establish performance goals and hold team members accountable.
• Identify opportunities to improve processes, productivity, and profitability.
• Recruit, train, coach, and develop team members.
• Maintain a professional, team-oriented, and customer-first environment.

QUALIFICATIONS

• Previous automotive dealership management experience required.
• Experience in Service Management, Parts Management, or both strongly preferred.
• Strong understanding of dealership service and parts operations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and financial management skills.
• Experience with dealership management systems (DMS) preferred.
• A passion for customer satisfaction, team development, and operational excellence.

WHAT WE'RE LOOKING FOR

We are looking for a hands-on leader who can bring the Service and Parts Departments together, build a strong team, improve operational performance, and help drive the continued success of INFINITI of Chicago.

INFINITI of Chicago

Join our team and help us deliver an exceptional luxury automotive experience!