Automotive Service ManagerExperience Required

AUTOS OF CHICAGO; Arlington Heights (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Referral program

Employee assistance program

Job summary

Autos of Chicago-Arlington Heights is seeking an experienced Service Manager to lead and grow our expanding Service Department in a fast-paced luxury dealership environment with strong long-term potential. The role focuses on internal repair orders, recon operations, and expanding customer pay business while improving overall production and profitability.

You will oversee daily operations, manage advisors, technicians, recon staff, and workflow; ensure proper diagnosis, repair, and quality

Qualifications

• Previous automotive Service Manager experience is required.
• Experience with Dealertrack DMS strongly preferred.
• Strong leadership, communication, and organizational skills.
• Experience managing technicians and recon operations.
• Ability to work in a fast-paced dealership environment.
• Strong understanding of automotive repair processes and workflow.
• High accountability and problem-solving ability.
• Luxury/import experience is a plus.

Responsibilities

• Oversee all daily operations of the Service Department.
• Manage service advisors, technicians, porters, recon staff, and workflow.
• Ensure all pending deal GET READY vehicles are prioritized and completed properly.
• Oversee full recon process from vehicle check-in to front-line ready status.
• Monitor open ROs, labor times, technician productivity, and shop efficiency.
• Coordinate between sales, service, body shop, and inventory departments.
• Ensure vehicles are properly diagnosed, repaired, inspected, and quality checked.
• Manage parts ordering and communication with vendors when needed.
• Keep track of appointment flow and service scheduling.
• Monitor and improve CSI/customer satisfaction.
• Ensure all warranty and internal repair processes are properly documented.
• Review estimates, repair approvals, supplements, and recon expenses.
• Stay on top of aging inventory and delayed repairs.
• Assist in building and growing customer pay business and outside service traffic.
• Ensure shop organization, cleanliness, safety, and professionalism.
• Conduct daily production meetings and staff accountability follow-up.
• Work closely with management regarding department goals, staffing, and profitability.

Skills

Leadership

Communication

Organizational skills

Automotive repair knowledge

Staff management

Tools

Dealertrack DMS

Job description

Autos of Chicago-Arlington Heights is looking for an experienced and motivated Service Manager to lead and grow our expanding Service Department. This is a great opportunity for someone who wants to grow with a fast-paced luxury and high-line dealership environment with strong long-term potential.

Our service department is currently focused heavily on internal repair orders and recon operations, with significant opportunity to continue growing customer pay business and increase overall production and profitability.

Responsibilities & Duties:

Oversee all daily operations of the Service Department

Manage service advisors, technicians, porters, recon staff, and workflow

Ensure all pending deal GET READY vehicles are prioritized and completed properly

Oversee full recon process from vehicle check-in to front-line ready status

Monitor open ROs, labor times, technician productivity, and shop efficiency

Coordinate between sales, service, body shop, and inventory departments

Ensure vehicles are properly diagnosed, repaired, inspected, and quality checked

Manage parts ordering and communication with vendors when needed

Keep track of appointment flow and service scheduling

Monitor and improve CSI/customer satisfaction

Ensure all warranty and internal repair processes are properly documented

Review estimates, repair approvals, supplements, and recon expenses

Stay on top of aging inventory and delayed repairs

Assist in building and growing customer pay business and outside service traffic

Ensure shop organization, cleanliness, safety, and professionalism

Conduct daily production meetings and staff accountability follow-up

Work closely with management regarding department goals, staffing, and profitability

Requirements:

Previous automotive Service Manager experience required

Experience with Dealertrack DMS strongly preferred

Strong leadership, communication, and organizational skills

Experience managing technicians and recon operations

Ability to work in a fast-paced dealership environment

Strong understanding of automotive repair processes and workflow

High accountability and problem-solving ability

Luxury/import experience is a plus

What We Offer:

Growing service department with major opportunity for growth

Competitive compensation based on experience

Long-term opportunity with expanding dealership operations

Professional work environment

Opportunity to help build and improve processes

Benefits:

Employee assistance program

Employee discount

Health insurance

Referral program