Automotive Service Manager Experience Required

Autos Of Chicago; Arlington Heights (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation based on experience

Professional work environment

Long-term opportunity with expanding dealership operations

Job summary

Autos Of Chicago in Arlington Heights is in search of an experienced Service Manager to lead their growing Service Department. This is an excellent opportunity for individuals eager to excel in a fast-paced luxury dealership environment.

The Service Department prioritizes internal repair orders while also aiming to increase customer pay business and overall profitability. Candidates must have previous automotive Service Manager experience and strong leadership skills.

Qualifications

• Previous automotive Service Manager experience required.
• Strong leadership, communication, and organizational skills.
• Experience managing technicians and recon operations.

Responsibilities

• Oversee all daily operations of the Service Department.
• Manage service advisors, technicians, and workflow.
• Monitor and improve customer satisfaction.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Tools

Dealertrack DMS

Job description

Autos of Chicago-Arlington Heights is looking for an experienced and motivated Service Manager to lead and grow our expanding Service Department. This is a great opportunity for someone who wants to grow with a fast-paced luxury and high-line dealership environment with strong long-term potential.

Our service department is currently focused heavily on internal repair orders and recon operations, with significant opportunity to continue growing customer pay business and increase overall production and profitability.

Responsibilities & Duties:

• Oversee all daily operations of the Service Department
• Manage service advisors, technicians, porters, recon staff, and workflow
• Ensure all pending deal GET READY vehicles are prioritized and completed properly
• Oversee full recon process from vehicle check-in to front-line ready status
• Monitor open ROs, labor times, technician productivity, and shop efficiency
• Coordinate between sales, service, body shop, and inventory departments
• Ensure vehicles are properly diagnosed, repaired, inspected, and quality checked
• Manage parts ordering and communication with vendors when needed
• Keep track of appointment flow and service scheduling
• Monitor and improve CSI/customer satisfaction
• Ensure all warranty and internal repair processes are properly documented
• Review estimates, repair approvals, supplements, and recon expenses
• Stay on top of aging inventory and delayed repairs
• Assist in building and growing customer pay business and outside service traffic
• Ensure shop organization, cleanliness, safety, and professionalism
• Conduct daily production meetings and staff accountability follow-up
• Work closely with management regarding department goals, staffing, and profitability

Requirements:

• Previous automotive Service Manager experience required
• Experience with Dealertrack DMS strongly preferred
• Strong leadership, communication, and organizational skills
• Experience managing technicians and recon operations
• Ability to work in a fast-paced dealership environment
• Strong understanding of automotive repair processes and workflow
• High accountability and problem-solving ability
• Luxury/import experience is a plus

What We Offer:

• Growing service department with major opportunity for growth
• Competitive compensation based on experience
• Long-term opportunity with expanding dealership operations
• Professional work environment
• Opportunity to help build and improve processes