Service & Parts Manager: Lead Ops & Elevate Experience

JDC Auto LLC

Chicago (IL)

On-site

USD 80,000 - 120,000

Full time

3 days ago

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Job summary

INFINITI of Chicago in Chicago, IL is seeking a seasoned Service & Parts Manager to lead both departments and deliver an exceptional luxury ownership experience. This hands-on leadership role requires coordinating daily operations, mentoring staff, and aligning with factory standards to maximize efficiency and profitability.

As a pivotal figure, you will streamline workflows, manage inventory, build strong vendor relationships, and foster a customer-first culture while guiding teams toward

Qualifications

Previous automotive dealership management experience.
Experience in Service and Parts management preferred.
Strong leadership and communication skills.
Ability to drive profitability and customer satisfaction.
Familiarity with dealership management systems (DMS) preferred.
Excellent organizational and problem-solving abilities.

Responsibilities

Oversee daily operations of Service and Parts departments.
Lead, mentor, and develop service advisors and technicians.
Monitor performance, productivity, and customer satisfaction.
Ensure manufacturer standards and dealership policies.
Coordinate with leadership to achieve goals and profitability.
Maintain inventory accuracy and supplier relationships.
Foster a professional, customer-first environment.

Skills

Leadership

Communication

Problem-solving

Organization

Financial management

Team development

Customer satisfaction

Multitasking

Tools

Dealership Management Systems (DMS)

Job description

As a pivotal figure, you will streamline workflows, manage inventory, build strong vendor relationships, and foster a customer-first culture while guiding teams toward

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