Automotive Service Manager - Experience Required

Autos Of Chicago; Arlington Heights (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Autos of Chicago-Arlington Heights is seeking an experienced Service Manager to lead and grow our expanding Service Department within a fast-paced luxury dealership environment. The role focuses on both internal repairs and expanding customer pay business while improving profitability and customer satisfaction.

You will oversee daily operations, manage a team of advisors, technicians, and recon staff, and ensure accurate, efficient workflows from check-in to completion.

Qualifications

• Previous automotive Service Manager experience required.
• Experience with Dealertrack DMS strongly preferred.
• Strong leadership, communication, and organizational skills.
• Experience managing technicians and recon operations.
• Luxury/import experience is a plus.

Responsibilities

• Oversee all daily operations of the Service Department.
• Manage service advisors, technicians, porters, recon staff, and workflow.
• Prioritize and complete GET READY vehicles.
• Oversee full recon process from check-in to front-line ready.
• Monitor open ROs, labor times, technician productivity, and shop efficiency.
• Coordinate between sales, service, body shop, and inventory.
• Ensure proper diagnosis, repair, inspection, and quality checks.
• Manage parts ordering and vendor communication.
• Track appointment flow and service scheduling.
• Monitor CSI and customer satisfaction.
• Document warranty and internal repair processes.
• Review estimates, approvals, supplements, and recon expenses.
• Stay on aging inventory and delayed repairs.
• Assist in growing customer pay business and external traffic.
• Ensure shop organization, cleanliness, safety, and professionalism.
• Conduct daily production meetings and staff accountability follow-up.
• Work with management on department goals, staffing, and profitability.

Skills

Leadership

Communication

Organizational skills

Team management

Problem-solving

Fast-paced environment

Automotive knowledge

Tools

Dealertrack DMS

Job description

Autos of Chicago-Arlington Heights is looking for an experienced and motivated Service Manager to lead and grow our expanding Service Department. This is a great opportunity for someone who wants to grow with a fast-paced luxury and high-line dealership environment with strong long-term potential.

Our service department is currently focused heavily on internal repair orders and recon operations, with significant opportunity to continue growing customer pay business and increase overall production and profitability.

Responsibilities & Duties:

• Oversee all daily operations of the Service Department
• Manage service advisors, technicians, porters, recon staff, and workflow
• Ensure all pending deal GET READY vehicles are prioritized and completed properly
• Oversee full recon process from vehicle check-in to front-line ready status
• Monitor open ROs, labor times, technician productivity, and shop efficiency
• Coordinate between sales, service, body shop, and inventory departments
• Ensure vehicles are properly diagnosed, repaired, inspected, and quality checked
• Manage parts ordering and communication with vendors when needed
• Keep track of appointment flow and service scheduling
• Monitor and improve CSI/customer satisfaction
• Ensure all warranty and internal repair processes are properly documented
• Review estimates, repair approvals, supplements, and recon expenses
• Stay on top of aging inventory and delayed repairs
• Assist in building and growing customer pay business and outside service traffic
• Ensure shop organization, cleanliness, safety, and professionalism
• Conduct daily production meetings and staff accountability follow-up
• Work closely with management regarding department goals, staffing, and profitability
  
  
  

Requirements:

• Previous automotive Service Manager experience required
• Experience with Dealertrack DMS strongly preferred
• Strong leadership, communication, and organizational skills
• Experience managing technicians and recon operations
• Ability to work in a fast-paced dealership environment
• Strong understanding of automotive repair processes and workflow
• High accountability and problem-solving ability
• Luxury/import experience is a plus
  
  
  

What We Offer:

• Growing service department with major opportunity for growth
• Competitive compensation based on experience
• Long-term opportunity with expanding dealership operations
• Professional work environment
• Opportunity to help build and improve processes
  
  
  

Apply today and become part of a growing team at Autos of Chicago.