Service Manager - Nashville, TN South

Lookout Pest Control, LLC; Columbia (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) with 4% company match

Company-paid Life Insurance

Paid Time Off

Paid Holidays

Career Growth Opportunities

Empowered, People-Focused Culture

Established & Growing Company

Job summary

Lookout Pest Control, LLC invites a results-driven Service Manager to lead and develop a field technician team in Nashville, TN. You will recruit, onboard, and coach staff, optimize routes, and ensure top-tier customer communication and retention. The role emphasizes a people-first culture and internal advancement.

You’ll guide performance, monitor metrics, and collaborate with cross-functional teams to deliver outstanding service while growing leaders from within the organization.

Qualifications

• 2+ years of pest control experience
• Experience managing a team of 5+ employees
• Strong communication and coaching skills
• Hands-on leadership style
• Ability to manage time and solve problems independently
• High school diploma or equivalent

Responsibilities

• Lead and support a team of up to 10 technicians at the Nashville, TN South location
• Recruit, hire, and train new and existing team members
• Coach performance, conduct ride-alongs, and deliver ongoing development
• Support routing and scheduling efficiency across technician territories
• Utilize CRM systems to manage service performance and customer updates
• Build customer relationships and increase service retention
• Monitor team metrics and provide real-time feedback and performance reports
• Drive engagement and teamwork through positive leadership

Skills

Leadership

Team management

Coaching

Communication

Education

High school diploma

Tools

CRM software

Job description

Join Our Expert Team at Lookout Pest Control – Your Career Starts Here!

Position: Service Manager

Are you a natural leader who thrives on building strong teams, developing talent, and delivering outstanding customer experiences? Lookout Pest Control is searching for a Service Manager who will hire, train, and coach our field technicians while supporting operational excellence, customer retention, and route efficiency.

With over 30 years in the pest control industry, Lookout Pest Control continues to grow by putting Employees First, Customers Always. We’re intentionally seeking diverse, high-energy leaders looking to grow with us — and we will train you! If you're ready to make an impact, keep reading!

A Day in the Life of a Service Manager

As a Service Manager, you’ll lead a team of up to 10 technicians and play a key role in branch operations. You will guide hiring, performance coaching, customer communication, and route optimization. You’ll also champion our culture by building a team environment where people feel supported, motivated, and empowered to grow in their careers.

Every day, you’ll be part coach, part problem-solver, and part culture champion—while helping protect homes, families, and businesses.

What We Offer

• Competitive Compensation
• 401(k) with 4% company match
• Company-paid Life Insurance
• Paid Time Off
• Paid Holidays
• Career Growth Opportunities – We promote from within and offer leadership development programs
• Empowered, People-Focused Culture – Be part of a team that believes in winning together
• Established & Growing Company – Over 30 years in business with 90%+ customer and employee retention

What You’ll Do

• Lead and support a team of up to 10 technicians at the Nashville, TN South location
• Recruit, hire, and train new and existing team members
• Coach performance, conduct ride‑alongs, and deliver ongoing development
• Support routing and scheduling efficiency across technician territories
• Utilize CRM systems to manage service performance and customer updates
• Build customer relationships and increase service retention
• Monitor team metrics and provide real-time feedback and performance reports
• Drive engagement and teamwork through positive leadership
• Promote and protect our Best Place to Work culture by living our Core Values

What We’re Looking For

• 2 or more years of experience in Pest Control
• High school diploma or equivalent required
• Experience managing a team of 5 or more employees
• Strong communication and coaching skills
• Goal-driven with a hands‑on leadership style
• Ability to manage time, solve problems, and make decisions independently
• A passion for building teams and developing people
• "Fire in the belly" attitude and competitive mindset to win

Why Lookout Pest Control?

Lookout Pest Control isn’t just a workplace — it’s a team built on trust, growth, and opportunity. We celebrate people who bring energy, ownership, and pride to their work. If you’re ready to step into a leadership role where your impact matters, this is the role for you.