Service Manager | Lead Techs, Drive Growth & Culture

LOOKOUT PEST CONTROL LLC; West Meade (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) with match

Life Insurance

Paid time off

Paid holidays

Career growth

People-focused culture

Established & growing

Job summary

Lookout Pest Control LLC is seeking a Service Manager to lead a field team and oversee branch operations at our Nashville South location. The role emphasizes hiring, coaching, route optimization, and delivering excellent customer experiences.

You will guide a team of technicians, drive performance, and champion a culture focused on growth and service quality. You will recruit, train, and empower staff, manage scheduling and CRM updates, and build strong customer relationships to boost retention.

Qualifications

• 2+ years of pest control experience.
• Experience managing a team of 5+ employees.
• Strong communication and coaching skills.
• Hands-on leadership style.

Responsibilities

• Lead up to 10 technicians at Nashville location.
• Recruit, hire, and train team members.
• Coach performance and provide development.
• Manage routing and scheduling efficiency.
• Use CRM to manage service performance and updates.
• Build customer relationships and retention.
• Monitor team metrics and provide feedback.
• Uphold and promote Best Place to Work culture.

Skills

Pest control

Team leadership

Hiring & training

Coaching

CRM software

Route optimization

Communication

Education

High school diploma

Tools

CRM systems

Scheduling software

Job description

Lookout Pest Control LLC is seeking a Service Manager to lead a field team and oversee branch operations at our Nashville South location. The role emphasizes hiring, coaching, route optimization, and delivering excellent customer experiences.

You will guide a team of technicians, drive performance, and champion a culture focused on growth and service quality. You will recruit, train, and empower staff, manage scheduling and CRM updates, and build strong customer relationships to boost retention.