Service Manager

Mobility Works; Lee's Summit (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee assistance program

Life and disability insurance

Flexible spending accounts

8 paid holidays

Job summary

MobilityWorks in Missouri is seeking a Service Manager to oversee scheduling, production, and maintenance tasks, coordinating with sales and technicians to ensure quality and timely installations.

The role emphasizes a healthy work-life balance with hours from 8 AM to 5 PM, Monday to Friday, and a competitive compensation package. Benefits include medical/dental/vision, 401(k), tuition reimbursement, and an employee assistance program.

Qualifications

• High school diploma or GED required.
• 2–3 years of automotive repair management experience.
• Experience with electrical or automotive wiring.
• Strong customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Customer service

Automotive repair management

Scheduling

Attention to detail

Communication

Education

High school diploma or GED

Tools

SalesForce

DSI

Job description

MobilityWorksis dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission!

MobilityWorksis currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values.

Here's what you will be responsible for achieving:

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

What you should bring to the table:

• A high school diploma or GED.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills and prior experience in this area.

What We provide you:

• A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
• Competitive compensation packages.
• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• 8 paid holidays, personal time off, and social responsibility time.
• Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
• 401(k) retirement plan
• An immensely fulfilling experience in a collaborative team environment.

We strongly encourage military veterans to apply, and we celebrate diversity!

Join an organization that invests in YOU and shares your commitment to making a positive impact.