Service Manager, Auto Mobility & Fleet Services

Mobility Works; Deer Park (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition reimbursement

Paid holidays and PTO

Employee assistance program

Job summary

MobilityWorks is seeking a Service Manager to lead the service operations and coordination of production, service, and maintenance tasks. This role emphasizes a strong customer-service focus and adherence to scheduling processes within a busy automotive environment located in New York, with regular business hours.

You will review files for installations, manage warranties, and ensure OSHA compliance while coordinating with sales and technicians, aiming to deliver quality service and reliable

Qualifications

• High school diploma or GED required.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Customer service

Automotive repair management

Electrical wiring

Education

High school diploma or GED

Job description

MobilityWorks is seeking a Service Manager to lead the service operations and coordination of production, service, and maintenance tasks. This role emphasizes a strong customer-service focus and adherence to scheduling processes within a busy automotive environment located in New York, with regular business hours.

You will review files for installations, manage warranties, and ensure OSHA compliance while coordinating with sales and technicians, aiming to deliver quality service and reliable