Service Manager

Mobility Works; Dayton (OH); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Flexible spending accounts

8 paid holidays

Personal time off

Social responsibility time

Employer-paid benefits

Tuition reimbursement

Employee assistance program

Life and disability insurance

401(k) retirement plan

Descrizione del lavoro

MobilityWorks is seeking a Service Manager to oversee production, service, and maintenance activities for our wheelchair-accessible vehicle operations. This role focuses on coordinating schedules, ensuring compliance, and delivering exceptional customer service while maintaining a healthy work-life balance.

You will review daily schedules in Salesforce, manage job flow, and lead monthly service meetings with technicians and the general manager; a high school diploma, 2–3 years automotive repair

Competenze

• High school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Excellent customer service skills are essential.

Mansioni

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Reviewing all files before installations, including hours, fitting times, alignment, and parts concerns.
• Documenting serial numbers and completing warranty cards during production.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders.
• Monitoring stock units and daily posting of labor times in DSI.
• Ensuring OSHA compliance and participating in audits.
• Scheduling and conducting monthly service meetings with technicians and the general manager.

Conoscenze

Customer service

Electrical/auto wiring

Formazione

High school diploma or GED

Descrizione del lavoro

MobilityWorksis dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission!

MobilityWorksis currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values.

Here's what you will be responsible for achieving:

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

What you should bring to the table:

• A high school diploma or GED.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills and prior experience in this area.

What We provide you:

• A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
• Competitive compensation packages.
• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• 8 paid holidays, personal time off, and social responsibility time.
• Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
• 401(k) retirement plan
• An immensely fulfilling experience in a collaborative team environment.

We strongly encourage military veterans to apply, and we celebrate diversity!

Join an organization that invests in YOU and shares your commitment to making a positive impact.