Service Manager - Luxury Pan-Latin Dining Leader

MEXICAN SUGAR, LLC; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off (up to 17 days)

401(k) match

Medical, dental and vision insurance

Mental health services

Growth opportunities

Job summary

Mexican Sugar in Plano, TX seeks an experienced Service Manager to lead successful shifts and support front-of-house operations. You will prepare the restaurant and team for service, uphold standards and create a luxurious Latin American environment for Team Members and Guests.

The ideal candidate has 2+ years of restaurant management in a high-volume setting, with premium or upscale experience preferred, and strong leadership, communication and problem-solving skills.

Qualifications

• 2+ years of restaurant management experience in a high-volume, full-service environment.
• Premium, upscale or high-end restaurant experience preferred.
• Proven ability to lead shifts, coach Team Members and uphold hospitality and operational standards.
• Results-driven, trustworthy and team-oriented leadership style.
• Strong communication, organization and problem-solving skills.
• Bilingual English and Spanish skills are a plus.
• Ability to work days, evenings, weekends and holidays as business needs require.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Lead successful shifts through thoughtful preparation, clear communication and consistent follow-through.
• Drive sales through memorable Guest experiences and high-energy, service-oriented leadership.
• Monitor labor, staffing and productivity and make adjustments as needed.
• Support scheduling, inventory, ordering and cost-control responsibilities.
• Maintain a safe, organized and polished restaurant.
• Deliver attentive service that remains two steps ahead of our Guests’ needs.
• Maintain a visible presence and conduct regular table visits and restaurant walkthroughs.
• Resolve Guest concerns promptly, professionally and with sound judgment.
• Ensure food and beverages meet our quality, recipe and presentation standards.
• Partner with the Culinary and Bar Teams to deliver seamless service.
• Support special events and activations that bring Mexican Sugar’s Brand DNA to life.
• Assist with hiring, onboarding, training and developing Team Members.
• Ensure the team has the knowledge, tools and resources necessary to succeed.
• Create a positive, accountable culture through consistent coaching, recognition and feedback.
• Foster strong communication and collaboration between the front-of-house and culinary teams.
• Own your designated Area of Responsibility and its operational and financial results.
• Complete assigned scheduling, inventory, training and administrative responsibilities accurately and on time.
• Identify opportunities for improvement and communicate thoughtful solutions.
• Participate in Manager meetings and support other AORs when business needs require.
• Complete opening and closing responsibilities and ensure the restaurant is prepared for service.
• Maintain accountability for service execution, cleanliness and operational readiness.
• Ensure responsible alcohol service and proper food safety, sanitation and workplace safety practices.
• Follow our policies and all applicable legal and regulatory requirements.

Skills

Restaurant management

Leadership

Communication

Bilingual English/Spanish

Staff training

Cost control

Guest service

Scheduling

Problem-solving

Team collaboration

Job description

Mexican Sugar in Plano, TX seeks an experienced Service Manager to lead successful shifts and support front-of-house operations. You will prepare the restaurant and team for service, uphold standards and create a luxurious Latin American environment for Team Members and Guests.

The ideal candidate has 2+ years of restaurant management in a high-volume setting, with premium or upscale experience preferred, and strong leadership, communication and problem-solving skills.