Upscale Latin Service Manager — Lead Shifts & Guests

FB Society; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

7" Up to 17 days PTO

401(k) match

Medical, dental & vision insurance (60

Job summary

Mexican Sugar is seeking an experienced Service Manager to lead shifts and support front-of-house operations in a refined Pan-Latin dining setting. You will prepare the restaurant and team for service, uphold our standards, and create a luxurious environment for Team Members and Guests.

Responsibilities include driving guest experiences, monitoring labor and inventory, and coordinating with Culinary/Bar teams.

Qualifications

• 2+ years of restaurant management experience in a high-volume, full-service environment.
• Premium, upscale or high-end restaurant experience preferred.
• Proven ability to lead shifts, coach Team Members and uphold hospitality and operational standards.
• Results-driven, trustworthy and team-oriented leadership style.
• Strong communication, organization and problem-solving skills.
• Bilingual English and Spanish skills are a plus.
• Ability to work days, evenings, weekends and holidays as business needs require.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Lead successful shifts through thoughtful preparation, clear communication and consistent follow-through.
• Drive sales through memorable Guest experiences and high-energy, service-oriented leadership.
• Monitor labor, staffing and productivity and make adjustments as needed.
• Support scheduling, inventory, ordering and cost-control responsibilities.
• Maintain a safe, organized and polished restaurant.
• Deliver attentive service that remains two steps ahead of our Guests’ needs.
• Maintain a visible presence and conduct regular table visits and restaurant walkthroughs.
• Resolve Guest concerns promptly, professionally and with sound judgment.
• Ensure food and beverages meet our quality, recipe and presentation standards.
• Partner with the Culinary and Bar Teams to deliver seamless service.
• Support special events and activations that bring Mexican Sugar’s Brand DNA to life.
• Assist with hiring, onboarding, training and developing Team Members.
• Ensure the team has the knowledge, tools and resources necessary to succeed.
• Create a positive, accountable culture through consistent coaching, recognition and feedback.
• Foster strong communication and collaboration between the front-of-house and culinary teams.
• Own your designated Area of Responsibility and its operational and financial results.
• Complete assigned scheduling, inventory, training and administrative responsibilities accurately and on time.
• Identify opportunities for improvement and communicate thoughtful solutions.
• Participate in Manager meetings and support other AORs when business needs require.
• Complete opening and closing responsibilities and ensure the restaurant is prepared for service.
• Maintain accountability for service execution, cleanliness and operational readiness.
• Ensure responsible alcohol service and proper food safety, sanitation and workplace safety practices.
• Follow our policies and all applicable legal and regulatory requirements.

Skills

Restaurant management

Leadership

Communication

Bilingual ENG/SP

Team development

Job description

Mexican Sugar is seeking an experienced Service Manager to lead shifts and support front-of-house operations in a refined Pan-Latin dining setting. You will prepare the restaurant and team for service, uphold our standards, and create a luxurious environment for Team Members and Guests.

Responsibilities include driving guest experiences, monitoring labor and inventory, and coordinating with Culinary/Bar teams.