Upscale Latin Service Manager

Mexican Sugar; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

Up to 17 days of Paid Time Off

401(k) match

Medical, dental and vision insurance

Mental health services

Growth and development opportunities

Job summary

Mexican Sugar in Plano, Texas is seeking an experienced Service Manager to lead successful shifts and support front-of-house operations, preparing the restaurant and team for service while upholding our high standards. You will cultivate a luxurious Latin American environment for Guests and Team Members, drive sales through memorable experiences, and mentor staff to deliver outstanding hospitality.

This full-time role offers growth opportunities and a profit-sharing plan.

Qualifications

• 2+ years of restaurant management in a high-volume, full-service environment.
• Premium, upscale or high-end restaurant experience preferred.
• Proven ability to lead shifts, coach Team Members and uphold hospitality and operational standards.
• Bilingual English and Spanish skills are a plus.

Responsibilities

• Lead successful shifts through thoughtful preparation, clear communication and consistent follow-through.
• Drive sales through memorable Guest experiences and high-energy, service-oriented leadership.
• Monitor labor, staffing and productivity and make adjustments as needed.
• Support scheduling, inventory, ordering and cost-control responsibilities.
• Maintain a safe, organized and polished restaurant.
• Deliver attentive service that remains two steps ahead of our Guests’ needs.
• Maintain a visible presence and conduct regular table visits and restaurant walkthroughs.
• Resolve Guest concerns promptly, professionally and with sound judgment.
• Ensure food and beverages meet our quality, recipe and presentation standards.
• Partner with the Culinary and Bar Teams to deliver seamless service.
• Support special events and activations that bring Mexican Sugar’s Brand DNA to life.
• Assist with hiring, onboarding, training and developing Team Members.
• Create a positive, accountable culture through consistent coaching, recognition and feedback.
• Own your designated Area of Responsibility and its operational and financial results.
• Complete opening and closing responsibilities and ensure the restaurant is prepared for service.

Skills

Leadership

Communication

Team Coaching

Problem Solving

Education

Food Manager certification

Job description

Mexican Sugar in Plano, Texas is seeking an experienced Service Manager to lead successful shifts and support front-of-house operations, preparing the restaurant and team for service while upholding our high standards. You will cultivate a luxurious Latin American environment for Guests and Team Members, drive sales through memorable experiences, and mentor staff to deliver outstanding hospitality.

This full-time role offers growth opportunities and a profit-sharing plan.