Service Manager: Lead Top-Tier Pest Control Team

Rollins, Inc.; Midlothian (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Company devices

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) match

Employee stock plan

Paid time off

Paid holidays

Tuition reimbursement

Scholarship awards

Training program

Job summary

Orkin is seeking a Service Manager in the Midlothian, VA area to lead a high‑performing service operation. You’ll train and mentor Orkin Pros, drive customer satisfaction and revenue growth, and ensure safety and professionalism in every interaction.

A company vehicle and competitive pay accompany a robust benefits package. Experience in leadership and client service is valued; pesticide licensing may be required and company‑paid.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Skills

Leadership

Customer service

Safety awareness

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Service Manager in the Midlothian, VA area to lead a high‑performing service operation. You’ll train and mentor Orkin Pros, drive customer satisfaction and revenue growth, and ensure safety and professionalism in every interaction.

A company vehicle and competitive pay accompany a robust benefits package. Experience in leadership and client service is valued; pesticide licensing may be required and company‑paid.