Service Manager

RDO Equipment Co.; Grafton (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Core values

Job summary

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee shop operations. You’ll manage work orders, scheduling, and customer relationships while fostering a productive, supportive environment.

You’ll build strong client partnerships, ensure timely repairs, coach staff, and uphold RDO’s commitment to service excellence in the heart of the community. Previous leadership in service is a plus; learn and grow with us.

Qualifications

• Leadership abilities and adaptability in a fast-moving environment.
• Strong customer service orientation and relationship-building.
• Comfort with computers and learning new systems.

Responsibilities

• Manage Work Orders: open/close orders, track progress, ensure smooth operation.
• Scheduling and Workflow Management: assign technicians to jobs properly and manage timelines.
• Deliver top-notch service to customers with clear, respectful communication during repairs.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead and coach technicians, address issues.
• Customer Service and Relationship Building: ensure satisfaction and partner with clients.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $60,000-$85,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO's customers in and around Grafton do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day — regardless of what the growing season brings. Ready to join them?

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Outdoors friendly: The Grafton area offers hunting, fishing, and access to nearby state parks and wildlife areas.
• Culture of support: Helping each other is what we do here, join a team of support where everyone works together to grow the store.
• Tight-knit team: Everyone is friendly in Grafton and gets along as they work to solve customer problems throughout the region.