Service Manager

Idahoan Foods, LLC; Grafton (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee daily operations in the shop. You will manage work orders, schedule workload, and deliver outstanding service while building lasting customer relationships.

You'll lead a talented team, drive process improvements, and foster a productive, safety‑minded environment. If you thrive in a fast-paced setting and value teamwork, join us in this pivotal role.

Qualifications

• Leadership qualities with a desire to learn and grow.
• Excellent customer service skills and communication.
• Tech-savvy; comfortable with computers and new systems.
• Industry experience is a plus, but training is provided.
• Clear writing and verbal communication.
• Ability to thrive in a fast-moving environment.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Oversee work orders: open/close, track progress, ensure smooth operations.
• Schedule techs, manage workflows, assign timely work.
• Provide timely, respectful customer service during repairs.
• Maintain clear internal and customer communication.
• Lead and develop the tech team and address issues.
• Build strong customer relationships and ensure satisfaction.

Skills

Leadership

Customer service

Tech-savvy

Industry experience

Communication

Fast-paced

Work authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

• $60,000-$85,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page .
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO's customers in and around Grafton do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day — regardless of what the growing season brings. Ready to join them?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here .

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Outdoors friendly:The Grafton area offers hunting, fishing, and access to nearby state parks and wildlife areas.
• Culture of support:Helping each other is what we do here, join a team of support where everyone works together to grow the store.
• Tight-knit team:Everyone is friendly in Grafton and gets along as they work to solve customer problems throughout the region.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.