Service Manager - Lead Team, Growth & Benefits

Purcell Tire & Rubber Co; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

PTO after 90 days

Life insurance

Disability insurance

Job summary

Purcell Tire & Rubber Co is seeking a Service Manager to lead the service team and coordinate daily operations in our Phoenix location. You will supervise the service department, ensure efficient workflow, and drive continual improvement while upholding safety and quality standards.

The role requires a strong focus on customer satisfaction, estimates accuracy, and collaboration with parts vendors, with a comprehensive benefits package and a Monday–Friday schedule.

Qualifications

• Ability to pass a background & drug screen
• Valid driver’s license
• 3 yr clean MVR with no DUIs
• 6 years of relevant experience

Responsibilities

• Commit to continual improvement, training & professional growth
• Manage the workflow of the service department
• Prepare service estimates
• Maintain customer trust
• Assure customers’ concerns are addressed in the technician’s inspection & findings
• Explain estimates, repairs needed/ recommended, & completion times
• Resolve customer concerns or complaints as they arise
• Foster a good working relationship with parts vendors
• Maintain inventory for back shop supplies
• Assist with the purchase of parts, materials & equipmentTrain service personnel
• Embrace Purcell’s culture of safety in all matters, at all times
• Look for opportunities to improve our products & services
• Other essential and non-essential duties as assigned by management

Job description

Purcell Tire & Rubber Co is seeking a Service Manager to lead the service team and coordinate daily operations in our Phoenix location. You will supervise the service department, ensure efficient workflow, and drive continual improvement while upholding safety and quality standards.

The role requires a strong focus on customer satisfaction, estimates accuracy, and collaboration with parts vendors, with a comprehensive benefits package and a Monday–Friday schedule.