Service Manager - Commercial Tire and Service

Purcell Tire Company; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Match

PTO after 90 days

Life Insurance

Disability Insurance

Bonuses & Incentives

Commission potential

Job summary

Purcell Tire and Service Centers in Phoenix, AZ seeks a Service Manager to lead the service team, supervise workflow, and coordinate repair and maintenance activities. You will prepare estimates, uphold customer trust, and ensure timely inspections with clear recommendations.

The role emphasizes quality service, safety culture, and ongoing team development. The position offers a Monday–Friday schedule with lucrative compensation, commissions, bonuses, and a comprehensive benefits package,

Qualifications

• Background check and drug screen required.
• Valid driver's license.
• 6 years of relevant experience.
• 3 years with clean MVR, no DUIs.

Responsibilities

• Lead and coordinate the service team to ensure efficient workflow.
• Prepare service estimates and communicate findings to customers.
• Maintain customer trust and address concerns during inspections.
• Explain repairs and completion times clearly to customers.
• Foster strong relationships with parts vendors and manage back shop inventory.
• Train service personnel and promote safety culture at all times.
• Identify opportunities to improve products and services and support management.

Job description

Description

Purcell Tire and Service Centers leading the industry in quality products & service, operational excellence, and people development.

Service Manager, your mission is to lead your team by combining your in-depth knowledge with your exceptional people skills to supervise and coordinate the service team.

What We Offer:

• Monday - Friday, 8-5 Schedule
• Lucrative Compensation Plan:
• Competitive Base
• Uncapped Commission Potential
• Bonuses & Incentives
• Premium Benefits Package:
• Medical, Dental, Vision,
• PTO After 90 Days
• Free Life Insurance
• Short-Term & Long-Term Disability
• 401k with Company Match
• And Much More

What You Need:

• Ability to pass a background & drug screen
• Valid driver's license
• 3 yr clean MVR with no DUIs
• 6 years of relevant experience

What You'll Do:

• Commit to continual improvement, training & professional growth
• Manage the workflow of the service department
• Prepare service estimates
• Maintain customer trust
• Assure customers' concerns are addressed in the technician's inspection & findings
• Explain estimates, repairs needed/ recommended, & completion times
• Resolve customer concerns or complaints as they arise
• Foster a good working relationship with parts vendors
• Maintain inventory for back shop supplies
• Assist with the purchase of parts, materials & equipment
• Train service personnel
• Embrace Purcell's culture of safety in all matters, at all times
• Look for opportunities to improve our products & services
• Other essential and non-essential duties as assigned by management