Service Manager: Lead Shop Ops & Customer Growth

McCandless Truck Center; Cheyenne (WY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance (80% company paid)

Dental & Vision insurance for employee

Life Insurance Policy

401(k) with company match

PTO & vacation days

Training

Culture & work environment

Quarterly bonus

Job summary

McCandless Truck Center in the United States seeks a Service Manager to lead the service department and optimize operations. You will oversee staff, schedules, and workflows while ensuring high standards of service delivery to customers in the Cheyenne area.

Responsibilities include building strong customer relationships, resolving complex issues, driving service portfolio growth, and monitoring department performance and budgets.

Qualifications

• High school education or equivalent.
• Bachelor's degree in business, management, technical, or related field or equivalent experience; relevant dealership experience recommended.
• Further education in a relevant field.
• Currently maintains or can obtain CDL (Commercial Driver's License).

Responsibilities

• Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, and maintaining shop standards.
• Build and manage strong customer relationships by addressing service needs, resolving complex complaints, and representing the department in meetings.
• Drive service solution sales by developing and promoting the service portfolio and coordinating sales activities across departments.
• Manage service department performance by monitoring budgets, KPIs, and operational targets, analyzing financials and warranty data, and driving improvements.
• Foster a collaborative, inclusive, and accountable team culture through development, confidentiality, and continuous learning.

Skills

Leadership

Customer relationships

Operations management

Safety standards

Communication

Education

High school diploma

Bachelor's degree in business or related field

CDL license

Job description

McCandless Truck Center in the United States seeks a Service Manager to lead the service department and optimize operations. You will oversee staff, schedules, and workflows while ensuring high standards of service delivery to customers in the Cheyenne area.

Responsibilities include building strong customer relationships, resolving complex issues, driving service portfolio growth, and monitoring department performance and budgets.