Service Manager: Lead, Grow, and Drive Excellence

McCandless Truck Center - Cheyenne; Cheyenne (WY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance 80% paid by company

Free dental & vision for employees

Life insurance policy

401(k) with company match

PTO & vacation days

Training

Culture and work environment

Salary plus quarterly bonus

Job summary

McCandless Truck Center - Cheyenne seeks a Service Manager to lead the service department, drive profitability, and enhance customer satisfaction. You will steer daily operations, supervise staff, and uphold shop standards in a fast-paced dealership environment.

Join a culture-focused team with opportunities for growth, competitive benefits, and a performance-based bonus program that rewards excellence.

Qualifications

• High school education or equivalent.
• Bachelor's degree in business, management, technical, or related field or equivalent experience.
• Further education in a relevant field.
• Currently maintains or can obtain Commercial Driver’s License (CDL)

Responsibilities

• Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through proper action and escalation.
• Build and manage strong customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
• Drive service solution sales by developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments to support business objectives.
• Manage service department performance by monitoring budgets, KPIs, and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.
• Foster a collaborative, inclusive, and accountable team culture by promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example to support departmental and organizational goals.

Skills

Business acumen

People leadership

Resource planning

Safety compliance

Customer communication

Service excellence

Team motivation

Issue resolution

Product knowledge

Education

High school education or equivalent

Bachelor's degree in business/management/technical or related field or equivalent experience

Further education in a relevant field

Commercial Driver’s License (CDL)

Job description

McCandless Truck Center - Cheyenne seeks a Service Manager to lead the service department, drive profitability, and enhance customer satisfaction. You will steer daily operations, supervise staff, and uphold shop standards in a fast-paced dealership environment.

Join a culture-focused team with opportunities for growth, competitive benefits, and a performance-based bonus program that rewards excellence.