Service Center Manager - Lead Operations & Growth

McCandless Truck Center; Aurora (CO); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

401(k) with company match

PTO and Vacation Days

Training

Fantastic Culture and Work Environment

Job summary

McCandless Truck Center in Aurora, CO seeks a Service Manager to lead the service department, optimize operations, and maximize customer and employee satisfaction.

You will oversee daily operations, build strong customer relationships, drive service sales, manage budgets and KPIs, and foster a collaborative, accountable team.

Enjoy benefits such as health insurance, dental/vision, life insurance, a 401(k) match, PTO, training, and a supportive culture.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business, management, or technical field preferred.
• Commercial Driver’s License (CDL) current or ability to obtain.
• Relevant dealership experience preferred.

Responsibilities

• Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through proper action and escalation.
• Build and manage strong customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
• Drive service solution sales by developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments to support business objectives.
• Manage service department performance by monitoring budgets, KPIs, and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.
• Foster a collaborative, inclusive, and accountable team culture by promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example to support departmental and organizational goals.

Skills

Leadership & team development

Operations planning

Budget & KPI management

Safety & compliance knowledge

Customer relations

Education

High school education or equivalent

Bachelor’s degree in business/management or related field

CDL license

Job description

McCandless Truck Center in Aurora, CO seeks a Service Manager to lead the service department, optimize operations, and maximize customer and employee satisfaction.

You will oversee daily operations, build strong customer relationships, drive service sales, manage budgets and KPIs, and foster a collaborative, accountable team.

Enjoy benefits such as health insurance, dental/vision, life insurance, a 401(k) match, PTO, training, and a supportive culture.