Service Leader - Growth, Team & Customer Excellence

McCandless Truck Center Cheyenne; Cheyenne (WY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance for employee

Life Insurance Policy

401(k) plan with company match

PTO and Vacation Days

Training

Fantastic Culture and Work Environment

Salary plus quarterly Bonus

Job summary

McCandless Truck Center Cheyenne is seeking a Service Manager to lead the service department, drive performance, and enhance customer satisfaction. This role focuses on daily operations, staff leadership, and cross-department collaboration to deliver service excellence.

You will foster a proactive team culture, ensure safety standards, and develop strategies to grow service solutions while maintaining high-quality workmanship and customer service throughout the Cheyenne area.

Qualifications

• High school education or equivalent.
• Bachelor's degree in business, management, technical, or related field or equivalent experience.
• Relevant dealership experience recommended.
• Currently maintains or can obtain Commercial Driver’s License (CDL)

Responsibilities

• Oversee daily service department operations by leading staff, schedules, workflow, shop standards, tools and equipment, parts and warranty procedures, and escalation of deviations.
• Build and manage strong customer relationships by addressing service needs, resolving complaints, supporting technical resolutions, and representing the department in meetings.
• Drive service solution sales by developing and promoting the service portfolio, coordinating sales activities, adjusting pricing strategies, and collaborating across departments.
• Manage service department performance by monitoring budgets, KPIs, and targets; analyzing financials and warranty data; ensuring regulatory compliance; driving continuous improvement.
• Foster a collaborative, inclusive, and accountable team culture by promoting development, confidentiality, continuous learning, and leading by example.

Skills

Business acumen

Lead and develop teams

Customer relations

Resource planning

Safety and health standards

Clear communication

Service excellence

Team motivation

Root cause analysis

Education

High school diploma or equivalent

Bachelor's degree in business/management/technical or related field

Further education in relevant field

CDL certification (current or able to obtain)

Job description

McCandless Truck Center Cheyenne is seeking a Service Manager to lead the service department, drive performance, and enhance customer satisfaction. This role focuses on daily operations, staff leadership, and cross-department collaboration to deliver service excellence.

You will foster a proactive team culture, ensure safety standards, and develop strategies to grow service solutions while maintaining high-quality workmanship and customer service throughout the Cheyenne area.