Service Advisor: Customer Care & Growth

McCandless Truck Center; Sparks (NV); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Descrizione del lavoro

McCandless Truck Center in Sparks, NV seeks a Service Advisor to ensure smooth service reception operations from inquiry through invoicing and follow-up. This role supports optimized shop utilization and lasting customer relationships.

Responsibilities include generating leads, recommending maintenance, scheduling visits, and coordinating resources to maximize efficiency while delivering a positive customer experience.

Competenze

• High school education or equivalent.
• Dealership experience preferred.
• Further education in related field recommended.

Mansioni

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.

Conoscenze

Business acumen

Customer service

Communication skills

IT literacy

Problem solving

Formazione

High school diploma or equivalent

Dealership experience

Further education in related field

Descrizione del lavoro

McCandless Truck Center in Sparks, NV seeks a Service Advisor to ensure smooth service reception operations from inquiry through invoicing and follow-up. This role supports optimized shop utilization and lasting customer relationships.

Responsibilities include generating leads, recommending maintenance, scheduling visits, and coordinating resources to maximize efficiency while delivering a positive customer experience.