Service Manager: Lead Ops & Team Growth (Relocation)

SmartRecruiters, Inc.; South Bend (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. in South Bend, IN is seeking a Service Manager to lead a team of technicians and staff, drive daily operations, and ensure top-tier customer service throughout the repair process. Relocation assistance is available for the right candidate.

With over 50 years of family ownership and a strong culture, you will manage payroll, ensure OEM compliance, and partner with CI to raise department performance while expanding service offerings.

Qualifications

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred.
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development.
• Strong knowledge of truck systems, parts, and dealership operations.
• Proven ability to lead, develop, and motivate a team.
• Exceptional organizational, communication, and problem-solving skills.
• Experience managing budgets, analyzing data, and driving efficiency.
• Proficiency with computers, tablets, and MS Office.
• Valid driver's license with ability to meet insurance requirements.
• Must be willing to participate in a pre-employment background check and drug screen.

Responsibilities

• Lead day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.
• Coach, train, and guide technicians and office personnel in their roles.
• Host bi-weekly team huddles to align on updates, expectations, and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.
• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and serve as a liaison with factory reps.
• Build relationships with current and prospective customers through regular visits.
• Evaluate and improve workflow and repair cycle times.
• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
• Conduct market research to stay competitive in labor rates, compensation, and services.
• Ensure safety standards and compliance procedures are always met.
• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in the Change Management Team (CMT).
• Stay current on OEM updates, industry trends, and training opportunities.
• Look for ways to grow our service offerings and customer base.

Skills

Leadership

Coaching

Budgeting

MS Office

Truck systems

Team development

Communication

Problem-solving

Time management

Job description

Truck Centers, Inc. in South Bend, IN is seeking a Service Manager to lead a team of technicians and staff, drive daily operations, and ensure top-tier customer service throughout the repair process. Relocation assistance is available for the right candidate.

With over 50 years of family ownership and a strong culture, you will manage payroll, ensure OEM compliance, and partner with CI to raise department performance while expanding service offerings.