Service Manager — Lead Auto Service & Growth

Rush-Enterprises; Town of Texas (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Training

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Manager to lead an efficient, profitable service department, manage staffing, drive customer retention, control costs, and maintain service records across our network of locations.

The role emphasizes establishing strong customer relationships, coordinating with schools to recruit qualified technicians, and delivering consistent service quality and growth for the division.

Qualifications

• High school diploma.
• Two years' service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines set forth by the company's insurance carrier.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Job description

Rush Truck Centers is seeking a Service Manager to lead an efficient, profitable service department, manage staffing, drive customer retention, control costs, and maintain service records across our network of locations.

The role emphasizes establishing strong customer relationships, coordinating with schools to recruit qualified technicians, and delivering consistent service quality and growth for the division.