Service Manager, Truck & Fleet Operations

Bentley Truck Services, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

PTO/Sick Time

Paid Holidays

401k match

Medical/Dental/Vision

Life Insurance

Supplemental Life

LTD/STD

Job summary

Bentley Truck Services, Inc. is seeking an experienced Service Manager to lead the service department and drive excellent customer interactions across our East Coast network.

You will oversee technicians and advisors, implement service procedures, and ensure high quality repairs while maintaining strong client relationships. The successful candidate will have 4–10 years of relevant experience, excellent managerial and communication skills, and the ability to close sales.

Qualifications

• 4-10 years related experience (preferred).
• Excellent managerial skills.
• Persuasiveness and sales-closing abilities.
• Ability to pass per-employment drug screen.
• Great attitude with a high-energy personality.

Responsibilities

• Schedule service appointments and review recalls/PM reports.
• Provide accurate written cost estimates for labor and parts.
• Document vehicle problems clearly on repair orders.
• Greet customers and capture vehicle information.
• Monitor repair progress with technicians and foreman.
• Refer to service and warranty history and recommend additional work.
• Manage service team to meet objectives and sales goals.
• Communicate changes in estimates and obtain authorization for extra repairs.
• Upsell products/services and maintain customer relationships.
• Hire, train, and monitor service staff.
• Process payments timely.
• Other duties as assigned.

Skills

Excellent managerial skills

Computer skills

Experience 4-10 years

Persuasiveness

Sales closing abilities

Great attitude

Job description

Bentley Truck Services, Inc. is seeking an experienced Service Manager to lead the service department and drive excellent customer interactions across our East Coast network.

You will oversee technicians and advisors, implement service procedures, and ensure high quality repairs while maintaining strong client relationships. The successful candidate will have 4–10 years of relevant experience, excellent managerial and communication skills, and the ability to close sales.