Service Manager

Interstate PowerSystems; Sioux City (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO from day one

401(k) with company match

Health, dental, vision, life & disability insurance

Tuition assistance

Employee discounts

Wellness programs

Job summary

Interstate PowerSystems is seeking a Service Manager for their Heavy-Duty Truck Service Shop in Sioux City, Iowa. This crucial role involves leading service department operations, enhancing customer satisfaction, and ensuring profitability.

The ideal candidate will possess significant management experience in truck or diesel service, with proven leadership and operational skills. The position offers a competitive compensation package, including PTO, health insurance, and 401(k) benefits.

Qualifications

• Experienced Service Manager or Fixed Operations leader.
• Ability to manage service department P&L and operational metrics.
• Strong leadership and customer service skills.

Responsibilities

• Lead daily operations of the truck service department.
• Recruit, train, and develop a high-performing service team.
• Drive service revenue and ensure excellent customer service.

Skills

Leadership

Customer service

Communication skills

Knowledge of truck or diesel service operations

P&L and budget management

Mechanical understanding of truck repair

Education

High School Diploma or G.E.D.

Tools

5S / Lean principles

Job description

I-State Truck Center is hiring a Service Manager to lead our Heavy-Duty Truck Service Shop in Sioux City, Iowa. This role is responsible for service department operations, team leadership, customer satisfaction, and shop profitability. If you are an experienced truck or diesel service leader, we encourage you to apply.

About the Role

The Service Manager leads the Service Department by driving performance, growing service revenue, and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth.

I-State Truck Center is part of Interstate Companies, Inc., a multi-location organization with over 1,600 employees across five operating units. We are a leader in heavy-duty truck and diesel service, guided by our commitment to Pride in Service.

Key Responsibilities

• Lead daily operations of the truck service department
• Recruit, train, and develop a high-performing service team
• Drive service revenue, efficiency, and profitability
• Ensure excellent customer service and communication
• Monitor KPIs including labor efficiency, throughput, and margin
• Oversee work orders, quoting, and service invoicing
• Ensure compliance with safety standards and company policies

Required Experience & Skills

• Prior experience as a Service Manager or Fixed Operations leader
• Strong knowledge of truck or diesel service operations
• Leadership, customer service, and communication skills
• Ability to manage P&L, budgets, and operational metrics
• Mechanical understanding of truck repair and service processes
• Experience with 5S / Lean principles preferred

Qualifications

• High School Diploma or G.E.D.
• Ability to work in a fast-paced service environment
• Competitive compensation
• PTO from day one + paid holidays
• 401(k) with company match
• Health, dental, vision, life & disability insurance
• Tuition assistance and tool programs
• Uniforms provided and cleaned
• Employee discounts and wellness programs

Interstate Companies, Inc. is an Equal Opportunity Employer and a Military Friendly Employer. Apply today to lead a respected service operation with I-State Truck Center.