Service Manager – Truck Fleet Operations & Growth

Midwest Transit Equipment, Inc - Marshall; Alabama; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Disability and Life Insurance

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Job summary

Midwest Transit Equipment, Inc. in Marshall, MI is seeking a full-time Service Manager to lead the service department, coordinate between teams, and drive customer satisfaction while boosting profitability.

You will plan daily operations, manage repairs, and ensure compliance with warranty policies and safety regulations. The ideal candidate has 5+ years in medium/heavy-duty trucks, a CDL A preferred, strong problem-solving and organizational skills, and a proven ability to meet KPIs.

Qualifications

• Minimum of 5 years technical experience in the medium/heavy duty truck industry.
• Valid Class A CDL preferred.
• Must understand and evaluate warranty guidelines and policies.
• Must be a team player with strong customer commitment.
• Experience meeting KPIs and sustaining high service standards.

Responsibilities

• Manage daily operations of the service department and coordinate with other departments.
• Ensure compliance with all vendor policies and warranty procedures.
• Maintain high quality service repairs to minimize comebacks.
• Monitor progress of vehicle repairs and ensure timely completion.
• Develop and manage customer relationships to meet current and future needs.
• Explain cost and time requirements and obtain proper authorization for repairs.
• Keep up-to-date with warranty policies and product changes.

Skills

5+ years of experience

Team player

Self-motivated

Strong problem solving

Organizational skills

Education

Valid Class A CDL preferred

Job description

Midwest Transit Equipment, Inc. in Marshall, MI is seeking a full-time Service Manager to lead the service department, coordinate between teams, and drive customer satisfaction while boosting profitability.

You will plan daily operations, manage repairs, and ensure compliance with warranty policies and safety regulations. The ideal candidate has 5+ years in medium/heavy-duty trucks, a CDL A preferred, strong problem-solving and organizational skills, and a proven ability to meet KPIs.