Service Manager - Relocation Assistance Available

SmartRecruiters, Inc.; South Bend (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. in South Bend, IN is seeking a Service Manager to lead a team of technicians and staff, drive daily operations, and ensure top-tier customer service throughout the repair process. Relocation assistance is available for the right candidate.

With over 50 years of family ownership and a strong culture, you will manage payroll, ensure OEM compliance, and partner with CI to raise department performance while expanding service offerings.

Qualifications

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred.
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development.
• Strong knowledge of truck systems, parts, and dealership operations.
• Proven ability to lead, develop, and motivate a team.
• Exceptional organizational, communication, and problem-solving skills.
• Experience managing budgets, analyzing data, and driving efficiency.
• Proficiency with computers, tablets, and MS Office.
• Valid driver's license with ability to meet insurance requirements.
• Must be willing to participate in a pre-employment background check and drug screen.

Responsibilities

• Lead day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.
• Coach, train, and guide technicians and office personnel in their roles.
• Host bi-weekly team huddles to align on updates, expectations, and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.
• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and serve as a liaison with factory reps.
• Build relationships with current and prospective customers through regular visits.
• Evaluate and improve workflow and repair cycle times.
• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
• Conduct market research to stay competitive in labor rates, compensation, and services.
• Ensure safety standards and compliance procedures are always met.
• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in the Change Management Team (CMT).
• Stay current on OEM updates, industry trends, and training opportunities.
• Look for ways to grow our service offerings and customer base.

Skills

Leadership

Coaching

Budgeting

MS Office

Truck systems

Team development

Communication

Problem-solving

Time management

Job description

Service Manager - Relocation Assistance Available

• Full-time
• Compensation: USD 90,000 - USD 120,000 - yearly

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you!

Why Join Truck Centers, Inc.?

As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.

We are offering relocation assistance for this position if needed!

What You'll Do:

Lead Daily Operations

• Manage day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.

Coach, Mentor & Develop the Team

• Support, train, and guide technicians and office personnel in their roles.
• Host bi-weekly team huddles to align on updates, expectations, and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.

Drive Customer Satisfaction

• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and serve as a liaison with factory reps.
• Build relationships with current and prospective customers through regular visits.
• Evaluate and improve workflow and repair cycle times.
• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
• Conduct market research to stay competitive in labor rates, compensation, and services.
• Ensure safety standards and compliance procedures are always met.

Contribute to Business Growth

• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in the Change Management Team (CMT).
• Stay current on OEM updates, industry trends, and training opportunities.
• Look for ways to grow our service offerings and customer base.

What We're Looking For:

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
• Strong knowledge of truck systems, parts, and dealership operations
• Proven ability to lead, develop, and motivate a team
• Exceptional organizational, communication, and problem-solving skills
• Experience managing budgets, analyzing data, and driving efficiency
• Proficiency with computers, tablets, and MS Office
• Valid driver's license with ability to meet insurance requirements
• Must be willing to participate in a pre-employment background check and drug screen

Preferred Qualifications:

• CIC Level I or II training

What We Offer:

Pay Range:

$90,000 - $120,000 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paidvolunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.