Service Manager: Lead Maintenance & Resident Experience

Independence Realty Trust Inc.; Grove City (OH); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Company training

Growth opportunities

Recognition programs

Stable employer

Competitive pay

Stock awards

Benefits package

Résumé du poste

Independence Realty Trust Inc. is seeking a Service Manager to oversee a maintenance team across plumbing, electrical, HVAC, and more, ensuring high-quality service for residents and staff.

You will manage day-to-day operations, lead technicians, and drive timely repairs within a growing, stability-focused company. The role emphasizes leadership, customer service, and collaboration, with a strong focus on resident satisfaction and budget adherence.

Qualifications

• Minimum 2 years in property maintenance or related field.
• EPA Type I and II certifications required; CPO preferred.
• Physically able to lift up to 45 lbs regularly and up to 80 lbs occasionally; push/pull up to 200 lbs.
• Professional appearance with strong communication and customer service skills.
• Valid driver’s license required.
• Must attend a company-paid, multi-day, out-of-state training within 2 weeks of start date.

Responsabilités

• Collaborate with Community and Regional Managers on maintenance strategies and initiatives.
• Lead, train, and support the service team to ensure top performance.
• Prioritize and delegate work orders for timely, efficient completion.
• Set the standard by assisting with troubleshooting and service requests.
• Ensure budget compliance while delivering exceptional service and resident satisfaction.

Connaissances

Property maintenance

Team leadership

Customer service

Valid driver’s license

Formation

EPA Type I & II

CPO certification

Description du poste

Independence Realty Trust Inc. is seeking a Service Manager to oversee a maintenance team across plumbing, electrical, HVAC, and more, ensuring high-quality service for residents and staff.

You will manage day-to-day operations, lead technicians, and drive timely repairs within a growing, stability-focused company. The role emphasizes leadership, customer service, and collaboration, with a strong focus on resident satisfaction and budget adherence.