Service Manager - Lead High-Volume Auto Service Team

Socket.dev; Madera (CA); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

Paid time off

Career growth opportunities

Professional work environment

Job summary

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced and motivated Service Manager to lead our service department, focusing on customer satisfaction, team development, and operational excellence.

In this high-volume environment you will coach advisors and technicians, monitor workflow and repair quality, and drive profitability while maintaining manufacturer standards and exceptional service.

Qualifications

• Prior automotive service management experience.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Knowledge of dealership service operations and repair processes.
• Ability to analyze reports and drive performance improvements.
• Valid driver's license and clean driving record.

Responsibilities

• Manage daily operations of a high-volume service department.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor workflow, productivity, and repair quality.
• Ensure exceptional customer service and retention.
• Achieve departmental sales, gross profit, and CSI goals.
• Maintain compliance with manufacturer and dealership standards.
• Handle customer concerns professionally and effectively.
• Collaborate with parts and sales departments to maximize dealership performance.

Skills

Leadership

Team Building

Communication

Customer Service

Operations Knowledge

Data Analysis

Valid Driver's License

Job description

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced and motivated Service Manager to lead our service department, focusing on customer satisfaction, team development, and operational excellence.

In this high-volume environment you will coach advisors and technicians, monitor workflow and repair quality, and drive profitability while maintaining manufacturer standards and exceptional service.