Service Manager: Lead a High-Performance Service Team

Chrysler LLC; Madera (CA); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Career growth

Professional environment

Job summary

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced and motivated Service Manager to lead our service department. This role focuses on customer satisfaction, team development, and operational excellence within a high-volume environment.

As Service Manager, you will drive performance, coach staff, and ensure adherence to dealership standards while collaborating with parts and sales to maximize overall dealership results.

Qualifications

• Previous automotive service management experience preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Knowledge of dealership service operations and repair processes.
• Ability to analyze reports and drive performance improvements.
• Valid driver's license and clean driving record.

Responsibilities

• Manage daily operations of a high-volume service department.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor workflow, productivity, and repair quality.
• Ensure exceptional customer service and retention.
• Achieve departmental sales, gross profit, and CSI goals.
• Maintain compliance with manufacturer and dealership standards.
• Handle customer concerns professionally and effectively.
• Collaborate with parts and sales departments to maximize dealership performance.

Skills

Leadership

Customer service

Team development

Operations management

Communication

Job description

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced and motivated Service Manager to lead our service department. This role focuses on customer satisfaction, team development, and operational excellence within a high-volume environment.

As Service Manager, you will drive performance, coach staff, and ensure adherence to dealership standards while collaborating with parts and sales to maximize overall dealership results.