Service Manager – High-Volume Auto Service Leader

Gill Automotive Group; Madera (CA); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

Paid time off

Career growth opportunities

Supportive work environment

Job summary

Gill Chrysler Dodge Jeep Ram GMC in California is seeking an experienced Service Manager to lead our high-volume service department, focusing on customer satisfaction, team development, and operational excellence.

You will coach technicians and advisors, monitor workflows, and partner with parts and sales to maximize performance while maintaining manufacturer standards.

Join a team that rewards performance with a strong compensation plan and growth opportunities.

Qualifications

• Previous automotive service management experience preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Knowledge of dealership service operations and repair processes.
• Ability to analyze reports and drive performance improvements.
• Valid driver's license and clean driving record.

Responsibilities

• Manage daily operations of a high-volume service department.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor workflow, productivity, and repair quality.
• Ensure exceptional customer service and retention.
• Achieve departmental sales, gross profit, and CSI goals.
• Maintain compliance with manufacturer and dealership standards.
• Handle customer concerns professionally and effectively.
• Collaborate with parts and sales departments to maximize dealership performance.

Skills

Leadership

Customer service

Communication

Operations knowledge

Team development

Report analysis

Job description

Gill Chrysler Dodge Jeep Ram GMC in California is seeking an experienced Service Manager to lead our high-volume service department, focusing on customer satisfaction, team development, and operational excellence.

You will coach technicians and advisors, monitor workflows, and partner with parts and sales to maximize performance while maintaining manufacturer standards.

Join a team that rewards performance with a strong compensation plan and growth opportunities.