Service Manager at Gill Chrysler Dodge Jeep Ram GMC

Livermore Ford; Madera (CA); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Benefits (medical, dental, vision)

Paid time off

Career growth

Professional work environment

Job summary

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced Service Manager to lead our service department with a focus on customer satisfaction, team development, and operational excellence.

You will manage a high-volume shop, coach technicians and advisers, monitor performance, and collaborate with parts and sales to maximize dealership results. A proven automotive service leadership background is essential.

Qualifications

• Previous automotive service management experience preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Knowledge of dealership service operations and repair processes.
• Ability to analyze reports and drive performance improvements.
• Valid driver's license and clean driving record.

Responsibilities

• Manage daily operations of a high-volume service department
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor workflow, productivity, and repair quality
• Ensure exceptional customer service and retention
• Achieve departmental sales, gross profit, and CSI goals
• Maintain compliance with manufacturer and dealership standards
• Handle customer concerns professionally and effectively
• Collaborate with parts and sales departments to maximize dealership performance

Skills

Leadership

Team Building

Customer Service

Operational Excellence

Analytics

Communication

Job description

Service Manager

Gill Chrysler Dodge Jeep Ram GMC

Drive Performance. Lead a Winning Team.

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced and motivated Service Manager to lead our service department. This is an exciting opportunity for a proven automotive leader who is passionate about customer satisfaction, team development, and operational excellence.

Compensation

$7,000 to $15,000+ per month Performance-based compensation with earnings determined by departmental results, leadership effectiveness, customer satisfaction, and profitability.

Responsibilities

• Manage daily operations of a high-volume service department
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor workflow, productivity, and repair quality
• Ensure exceptional customer service and retention
• Achieve departmental sales, gross profit, and CSI goals
• Maintain compliance with manufacturer and dealership standards
• Handle customer concerns professionally and effectively
• Collaborate with parts and sales departments to maximize dealership performance

Qualifications

• Previous automotive service management experience preferred
• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Knowledge of dealership service operations and repair processes
• Ability to analyze reports and drive performance improvements
• Valid driver's license and clean driving record

Benefits

• Competitive performance-based compensation
• Medical, dental, and vision benefits
• Paid time off
• Career growth opportunities
• Supportive and professional work environment

Gill Automotive Group is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are valued and respected.